Refund Policy

Order Cancellation, Return & Refund Policy

At STAIRCASETOSTARDOM, we aim to provide a smooth shopping experience. Please review our policies before placing an order.

1. Order Cancellation

• Orders may be canceled before shipment.
• Requests must be submitted within 12 hours of payment confirmation.
• Cancellations after processing or shipment are not possible.
• A processing fee of 6.9% + $1 applies.

2. Returns

• 30 days from purchase or 14 days from delivery, whichever is later.
• Items must be unused, in original packaging.
• Return shipping is the customer’s responsibility unless the item is defective or incorrect.

3. Refunds

• Refunds are issued for damaged, incorrect, or undelivered items.
• Documentation such as photos or videos is required.
• Buyer’s remorse refunds are allowed but return shipping costs apply.

4. Exchanges

• Carrier-related delivery failures: replacement shipped at no extra cost.
• Incorrect customer-provided info: replacement cost borne by the customer.

5. Limitations

• No refunds for pre-orders, custom items, lost/stolen packages, or delays caused by customer errors or force majeure.
• Unauthorized returns will not be accepted.

6. Contact Us
For any questions, email service@staircasetostardom.us. Our team is ready to assist you.