Shipping policy

At STAIRCASETOSTARDOM, we prioritize timely and reliable delivery to ensure your shopping experience is seamless.

1. Free Worldwide Shipping

  • Free shipping is available for orders over $99 to more than 200 countries.

2. Estimated Delivery Times

  • United States, Canada, Europe, Australia, New Zealand, East & Southeast Asia: 8–25 business days
  • Middle East, Mexico, Central & South America: 10–25 business days
  • Delivery times are estimates and may be affected by customs or unforeseen delays.

3. Order Tracking

  • A tracking number will be emailed once your order is processed (usually within 7 business days).
  • Track your package via our tracking page or 17track.net.

4. Delivery Issues

  • If your tracking shows delivered but you haven’t received your package:
    • Check neighbors or secure areas.
    • Contact us at service@staircasetostardom.us.

5. Address Updates

  • Contact our support team immediately for changes. Some updates may not be possible after processing.

6. Customs & Import Fees

  • We ship duty-paid. If you incur duties, send the invoice, and we will reimburse you.

7. Assistance

  • For any shipping-related questions, email service@staircasetostardom.us.